Returns & Exchanges

We want you to love your new look, but if your purchase isn't the perfect fit, you can return any unworn items with tags attached within 30 days of delivery. Our hassle-free process ensures a smooth experience so you can get back to finding your next favorite style.

1

Initiate Your Return

Log into your BookXcess account, select the order from your history, and click 'Request Return' to generate your unique return ID.

2

Pack Your Items

Place the items in their original packaging, ensuring all clothing tags and labels are intact and the product is in its original condition.

3

Ship It Back

Print the prepaid shipping label provided in your email and drop the package off at any authorized courier location.

4

Receive Your Refund

Once our warehouse inspects the returned items, we will process your refund to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing